Privacy Policy

This Privacy Policy describes how Pequod's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at fresh-pequods.click, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect.

Please read this Privacy Policy carefully. By accessing or using our website, services, or providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

This Privacy Policy applies to all users located in the United States and is governed by applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other relevant federal and state regulations.

1. About Us

Pequod's Pizza is a food service business operating through its online platform at fresh-pequods.click. We provide pizza ordering, food delivery, catering inquiries, and related food services to customers across the United States.

For all privacy-related inquiries, requests, or concerns, please contact us using the information provided above or refer to the Contact Us section at the end of this document.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect include the following:

2.1 Personal Identification Information

When you place an order, create an account, subscribe to our newsletter, participate in promotions, or contact us directly, we may collect the following personal identification information:

• Full name
• Email address
• Phone number (including mobile numbers)
• Billing and delivery address (street address, city, state, ZIP code)
• Username and password (for registered account holders)
• Date of birth (where required for age verification)
• Profile preferences and dietary restrictions (if voluntarily provided)

2.2 Payment and Transaction Information

When you make a purchase through our website, we or our authorized payment processors collect:

• Credit card or debit card information (card number, expiration date, CVV)
• Billing address associated with your payment method
• Transaction history and order details
• Applied coupon codes or loyalty program identifiers

2.3 Usage Data and Online Activity

We automatically collect certain information about how you interact with our website, including:

• Pages visited and time spent on each page
• Clickstream data and navigation paths
• Search terms entered on our website
• Items viewed, added to cart, or ordered
• Referring website or URL (where you came from before visiting our site)
• Date and time of your visit
• Links and advertisements clicked

2.4 Device and Technical Information

We collect technical information about the devices you use to access our website:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Device identifiers and mobile advertising IDs
• Screen resolution and language settings
• Time zone settings

2.5 Location Data

To facilitate food delivery services, we may collect:

• Precise or approximate geographic location (if you grant permission)
• Delivery address you provide during checkout
• General location data derived from your IP address

2.6 Communications and User-Generated Content

When you communicate with us or provide feedback, we may collect:

• Messages, emails, and support tickets submitted to our team
• Ratings, reviews, and comments about our food or services
• Survey responses and feedback forms
• Social media interactions if you tag or mention us

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, local storage, and similar tracking technologies to collect information about your browsing behavior. For detailed information, please see our Cookie Usage section below.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and profile
• Coordinating delivery and pickup arrangements
• Processing payments and issuing receipts or confirmations
• Responding to your inquiries and customer support requests
• Handling refunds, cancellations, and complaints

3.2 Website Improvement and Analytics

• Analyzing website traffic and user behavior to improve our platform
• Testing new features, menu items, and functionalities
• Diagnosing technical problems and debugging our website
• Monitoring and improving website performance and security
• Conducting internal research and data analysis

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers
• Notifying you about new menu items, limited-time deals, and seasonal promotions
• Delivering targeted advertisements on our website and third-party platforms
• Administering loyalty programs, rewards, and referral schemes
• Conducting customer satisfaction surveys

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Note that even if you opt out of marketing communications, we will still send you transactional and service-related messages necessary for order fulfillment.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Enforcing our Terms of Service and other agreements
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Protecting the rights, property, and safety of our customers, employees, and business
• Responding to lawful requests from government authorities and law enforcement

3.5 Personalization

• Customizing your experience based on your preferences and order history
• Suggesting menu items you may enjoy based on past orders
• Displaying content and promotions relevant to your location and behavior

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your data in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business. These providers have access to your personal information only to the extent necessary to perform services on our behalf and are contractually obligated to protect it. Categories of service providers include:

• Payment processors – to securely process credit and debit card transactions (e.g., Stripe, Square)
• Delivery and logistics partners – to coordinate food delivery to your location
• Email marketing platforms – to send newsletters and promotional campaigns
• Web hosting and cloud infrastructure providers – to host and maintain our website
• Analytics providers – to help us understand website usage patterns (e.g., Google Analytics)
• Customer support tools – to manage inquiries and support tickets
• Advertising networks – to serve targeted advertisements on our site and elsewhere

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Protect and defend the rights or property of Pequod's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Respond to a regulatory or government authority request

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website before your data becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with additional third parties when you provide explicit consent to do so, such as when participating in co-branded promotions or partner loyalty programs.

5. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of our website, including shopping cart management and user authentication.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics.
• Functional Cookies: Remember your preferences, language settings, and location to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to track visitors across websites and deliver targeted ads relevant to your interests.

5.2 Managing Your Cookie Preferences

You can control or disable cookies through your browser settings. Most modern browsers allow you to refuse or delete cookies. However, disabling certain cookies may impact the functionality of our website, including your ability to place orders. You may also opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out tool.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy available on our website.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology.
• PCI-DSS Compliance: Our payment processing infrastructure complies with the Payment Card Industry Data Security Standard (PCI-DSS) to protect your financial data.
• Access Controls: We restrict access to personal information to authorized employees and contractors who need the data to perform their job functions.
• Regular Security Audits: We periodically review and test our security systems and procedures to identify and address vulnerabilities.
• Data Minimization: We only collect personal information that is necessary for the stated purposes and limit internal access accordingly.
• Password Hashing: User account passwords are stored using industry-standard cryptographic hashing algorithms, not in plain text.

6.2 Data Breach Response

In the unlikely event of a data breach that affects your personal information, we will notify affected individuals in accordance with applicable state and federal breach notification laws, including applicable state data breach notification statutes. We will take prompt corrective action to contain and remediate any security incidents.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you the following rights:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for use, and the categories of third parties with whom we share your data.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information for monetary consideration, but to the extent any data sharing constitutes a "sale" or "sharing" under CPRA, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to only those purposes necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive your personal data in a portable, readily usable format.

7.2 General Privacy Rights (All Users)

Regardless of your state of residence, we provide the following privacy-related rights to all users:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we update or correct inaccurate information about you.
• Deletion: You may request deletion of your personal data, subject to our legal retention obligations.
• Withdrawal of Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
• Objection to Marketing: You may opt out of receiving marketing communications at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request by:

• Emailing us at: [email protected]
• Visiting our website: fresh-pequods.click

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time, we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request and may ask for additional information to do so. You may also designate an authorized agent to submit requests on your behalf.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it is used.

When personal information is no longer needed, we securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, and we do not direct our services to children.

Our practices are governed in part by the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. If we learn that we have inadvertently collected personal information from a child under 13 years of age, we will promptly delete that information from our systems.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

10. International Data Transfers

Pequod's Pizza is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. However, certain third-party service providers we work with may be located in other countries, which may mean your data is transferred internationally.

The United States may not have data protection laws equivalent to those in your home country. Where we transfer personal data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy, including:

• Contractual clauses and data processing agreements with international service providers
• Ensuring recipients maintain appropriate technical and organizational security measures
• Limiting data sharing to the minimum necessary for the service being provided

By using our services, you consent to the transfer, processing, and storage of your information in the United States and other countries where our service providers operate.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, and external services that are not operated or controlled by Pequod's Pizza. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information. The inclusion of a link on our website does not imply our endorsement of that website or its privacy practices.

Third-party platforms that may be linked from our site include, but are not limited to, social media networks (Facebook, Instagram, Twitter/X), review platforms (Yelp, Google Reviews), and map services (Google Maps).

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals your preference not to be tracked online. Currently, there is no uniform industry standard for recognizing or honoring DNT signals from web browsers. As such, our website does not currently respond to DNT browser signals. We will continue to monitor developments in this area and update our practices accordingly.

California residents may also refer to the California Online Privacy Protection Act (CalOPPA) for additional rights related to online behavioral tracking disclosures.

13. Your Choices and Opt-Out Options

We respect your right to control how your personal information is used. Below is a summary of the choices available to you:

13.1 Marketing Emails

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any promotional email we send, or by contacting us directly at [email protected]. Please note that even after opting out, you will continue to receive transactional emails related to your orders and account.

13.2 Cookies and Tracking

You may manage your cookie preferences through your browser settings. You can also opt out of interest-based advertising through the Network Advertising Initiative (NAI) at optout.networkadvertising.org or the Digital Advertising Alliance (DAA) at optout.aboutads.info.

13.3 Account Deletion

If you have a registered account on our website, you may request deletion of your account and associated personal data by contacting us at [email protected]. Please note that we may retain certain data for legal compliance purposes even after account deletion.

13.4 Location Data

You can control location data collection by adjusting your device and browser location permissions. Disabling location access may affect certain features, including delivery estimation.

14. California-Specific Disclosures

In addition to the rights described under Section 7, California residents have the following additional disclosures:

14.1 Categories of Personal Information Collected (Last 12 Months)

14.2 Shine the Light Law

California Civil Code Section 1798.83 (California's "Shine the Light" law) permits California residents to request and obtain from us, once per calendar year, information about any personal information we shared with third parties for direct marketing purposes. To make such a request, please contact us at [email protected].

15. Filing a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can address your concerns.

To file a privacy complaint with us directly, please contact:

• Email: [email protected]
• Website: fresh-pequods.click

If you are a California resident and are not satisfied with our response, you have the right to submit a complaint to the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency (CPPA): cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

For residents of other states, complaints may be submitted to the Federal Trade Commission (FTC):

• FTC Consumer Information: consumer.ftc.gov or 1-877-FTC-HELP (1-877-382-4357)

16. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other reason. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at fresh-pequods.click
• Notify registered users via email where required by law
• Display a prominent notice on our website for a reasonable period following the change

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any modification to this Privacy Policy constitutes your acceptance of the updated terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

When contacting us about a privacy matter, please include your name, email address, and a clear description of your request or concern so we can respond to you efficiently.